GEBHARDT Hotline Support
Remote Service for Your Material Handling System
With GEBHARDT remote service, we offer customers competent and rapid support in the event of faults by promptly analyzing and identifying the corrective measures. We can perform a view into your system via remote access to ensure everything is working properly or to troubleshoot when needed.
GEBHARDT has a team of trained control systems and software specialists on hand around the clock, allowing us to respond to any potential problem with skilled expertise and experience. Our support team adapts to access times and ensures remote support when you need it. In addition, we also tailor the response time that you need as well.
In addition to classic remote service, our digital service, Galileo IoT® platform, provides a high level of additional support options for a more rapid and detailed fault analysis.
Our goal is to ensure maximum availability for your system!
Advantages and Benefits
- Guaranteed response time in the event of a fault
- Reduced downtime
- Shorter repair times
- Improved availability
- Professional fault analysis
- Troubleshooting support
- Central point of contact
GEBHARDT Hotline FAQs
A failure can quickly have far-reaching consequences for your business, so we seek to make access to our remote service as straightforward as possible. Regardless of the type of problem that you face, it’s easy to reach our remote support team and to start a discussion. You can contact us 24/7 at: +1.330.225.2050 xt. 5, or you can email us directly at gusaservice@gebhardtusa.com. Please note that email inquiries will be answered during the next business day. If you have an emergency, please call the phone number listed here.
Our service desk colleagues will record a detailed synopsis of your issue and immediately provide a resource to isolate the potential causes. A ticket is then created, and you will receive an automatic notification giving you the ticket number and other details of the issue. Our remote support team will receive your ticket immediately for processing and get in contact with you.
The response time and desired remote service period are individually adapted for your requirements. We are happy to advise you on what might be suitable. If you have questions for us, don’t hesitate to give us a call. We’re happy to discuss options.
GEBHARDT on-site services gives you the option of having a service technician come to you within a fixed period in the event of a fault. Of course, we can adjust the perimeter conditions for your requirements and again, our service team is happy to advise an appropriate service program.
The annual flat rate price for hotline service covers both the on-call service within the agreed response time within the agreed period, and the hotline hours themselves. The contract price is a flat-rate price that includes all hotline hours. Only on-site deployments that come about following a hotline call are billed separately, as well as any updates to the existing control system.
Do You Have Any Questions?
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From the idea to the realization – we create a customized solution tailored to your application requirements.
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